Shipping policy

Last Updated: 27/12/2025

This Shipping Policy (“Policy”) is part of the Terms of Sale, which include a mandatory arbitration agreement and class-action waiver.
 By placing an order with Sora Kuro (“Company,” “we,” “us,” “our”), you acknowledge and agree to the terms below.

 

 

1. Order Processing Times

Orders typically process within 1–3 business days, excluding weekends and holidays.
 Processing times may be longer during peak seasons, product launches, or unforeseen supply chain interruptions.

Processing time does not include carrier transit time.

We reserve the right to extend processing times (permissible under the FTC Mail Order Rule) when demand is high or inventory constraints occur. If significant delays arise, we will notify you using the email provided at checkout.

 

 

2. Shipping Methods & Transit Times

We ship via major carriers such as USPS, UPS, DHL, FedEx, or other partners.

Estimated transit times are estimates only, not guarantees.
 Carrier delays—including weather, customs, holidays, or operational issues—are outside our control and do not qualify for refunds.

Customers are responsible for providing a complete and accurate shipping address. Incorrect or incomplete addresses may lead to delays or non-delivery. The Company is not responsible for such outcomes.

 

 

3. Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number.
 Tracking updates are controlled by the carrier. We do not control update frequency, scanning delays, or accuracy of carrier tracking data.

Customers are responsible for monitoring the tracking link and contacting the carrier for delivery-related inquiries.

 

 

4. Risk of Loss & Transfer of Title

To maximize legal protection under the UCC and case law:

Risk of loss and title pass to the customer once the carrier marks the package as “Delivered,” “Notice Left,” or “Attempted Delivery.”

After delivery is confirmed:

  • The Company is not responsible for theft, loss, misdelivery, property damage, or disputes involving the delivery location.

  • Packages sent to an incorrect address provided by the customer are the customer’s responsibility.

  • Carrier-confirmed delivery constitutes full performance of our shipping obligations.

Customers assume all responsibility for retrieving packages from their delivery address.

 

 

5. Lost, Stolen, or Missing Packages

If a package is marked Delivered by the carrier but cannot be located:

  1. Check with household members, neighbors, security personnel, or mailrooms.

  2. Wait 48 hours (carriers sometimes update prematurely).

  3. Contact the carrier to initiate a Missing Mail or Package Trace inquiry.

The Company does not issue replacements or refunds for packages confirmed as delivered by the carrier.
 Customers may file a claim directly with the carrier if eligible.

If a package is marked Lost by the carrier before delivery confirmation, we will investigate and, at our discretion, replace or refund the order.

 

 

6. Returned, Refused, or Undeliverable Packages

If a package is returned to us due to:

  • Incorrect/incomplete address

  • Customer refusal

  • Non-pickup from carrier

  • Customs refusal

  • Delivery obstacles outside our control

…then the following apply:

  • Reshipment fees are the customer’s responsibility.

  • Original shipping costs are non-refundable.

  • Merchandise may be considered forfeited after 14 days if reshipment fees are not paid.

The Company is not responsible for lost packages resulting from address errors or refusal of delivery.

 

 

7. International Shipping (If Applicable)

International shipments may be subject to:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

These fees are the responsibility of the customer and are not included in product pricing unless otherwise stated.

Delays caused by customs inspections or government agencies do not qualify for refunds or replacements.

If a package is returned due to customs non-payment or refusal, the customer is liable for:

  • Return shipping

  • Re-delivery fees

  • Any carrier penalties

 

 

8. Pre-Orders, Backorders & High-Demand Items

Estimated shipping dates for pre-orders or backorders are projections only.
 Due to manufacturing, supply chain, or customs variability:

  • Dates may change

  • Extensions do not qualify for refunds unless legally required

  • Customers agree to the updated date by continuing with the purchase

We will notify customers via email if extended delays occur.

 

 

9. Shipping Insurance (Optional)

If shipping insurance is offered at checkout, it must be purchased at the time of order.

Insurance covers carrier-verified loss before delivery, not theft or misplacement after delivery scans.

Declining insurance means the customer assumes all risk of carrier loss.

 

 

10. Incorrect Items or Damaged Shipments

If you receive a damaged or incorrect product, you must notify us within 7 days of delivery with:

  • Order number

  • Photos of product and packaging

  • Description of issue

Failure to provide adequate documentation or timely notice may result in denial of replacement.

Approved replacements will be shipped using standard shipping timelines.

 

 

11. Shipping Fees & Refunds

Shipping fees are non-refundable, except where prohibited by law.

Refunds issued due to verified errors on our part will cover product cost only unless otherwise required.

 

 

12. Chargebacks & Fraud Protection

Any shipping or delivery dispute covered by this Policy is subject to the Arbitration Agreement and Class-Action Waiver.

We reserve the right to provide documentation—including:

  • Tracking logs

  • Carrier delivery confirmation

  • IP address of checkout

  • Consent records

  • Customer communication logs

—to challenge illegitimate chargebacks.

Customers engaging in fraudulent claims may be banned from future purchases.

 

 

13. Governing Law, Arbitration & Class-Action Waiver

All disputes related to:

  • Shipping

  • Delivery

  • Lost packages

  • Transit delays

  • Carrier errors

…are governed by the Arbitration Agreement and Class-Action Waiver contained in our Terms of Sale.

All claims must be resolved individually through binding arbitration.

 

 

14. Updates to This Policy

We may update this Shipping Policy at any time.
 The version in effect at the time of your order governs your purchase.